Refund policy

Return & Refund Policy – TYOSHI

Please read these Terms and Conditions (hereinafter referred to as "Terms", "Terms and Conditions") carefully before using the website operated by TYOSHI.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and customers who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

About Us

TYOSHI is a trusted personal care brand offering effective, safe, and innovative skincare and wellness products. We aim to provide customers with high-quality solutions for everyday self-care needs.

Return & Refund Policy

1. Eligibility for Returns

We want you to be fully satisfied with your purchase. Returns will be accepted under the following conditions:

The product received is damaged, defective, or incorrect at the time of delivery.
The product must be unused, unopened, and in its original packaging (including box, label, and seal).
Requests for return must be raised within 7 days of delivery.

Products that have been used, tampered with, or returned without original packaging will not be eligible for return.

2. Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
If approved, refunds will be processed to your original method of payment within 7–10 business days.
In cases where the same product is unavailable for replacement, a full refund will be issued.

3. Replacements & Exchanges

If you receive a damaged or defective item, we will first try to send a replacement of the same product to your address.
If the product is unavailable or out of stock, you may opt for a different product of equal value or request a full refund.

4. Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged unless defective on arrival:

Opened skincare or personal care products
Items purchased on clearance or during promotional sales

5. Cancellation Policy

Orders once confirmed cannot be cancelled after dispatch
TYOSHI reserves the right to refuse cancellation requests once the product has been shipped.

6. Taxes

TYOSHI does not charge any additional taxes unless required by law. In case any government-imposed tax applies, the customer will be liable to bear the same at checkout.

7. Delivery Timelines

Orders are typically processed and delivered within 7–10 business days, depending on the shipping address.
TYOSHI shall not be held liable for delays caused by courier partners, natural calamities, strikes, or unforeseen events beyond our control.

8. Claim Procedure

All claims regarding damages, defects, or missing items must be reported within 7 days of delivery by contacting our customer support team.

9. Dispute Resolution

This Return & Refund Policy shall be governed by and construed in accordance with the laws of India.
In case of disputes, the matter shall be referred to Arbitration under the Arbitration and Conciliation Act, 1996.
The place of Arbitration shall be AHEMDABAD , GUJARAT , INDIA

10. Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us:

📧 Email: care@tyoshiwellness.com
📞 Phone: 9979973790

Entire Agreement

This agreement constitutes the entire understanding between TYOSHI and the customer, with no other promises, terms, or obligations beyond what is stated herein. Any modification to these Terms must be in writing and signed by both parties.